Operations·REQ029

Senior Support Worker / Team Leader

Lords Care · Crisis & supported living · Manchester, UK

About this role

About the role

We're seeking an experienced Senior Support Worker / Team Leader to lead frontline care delivery within our crisis and supported living environments. This dual-purpose role combines hands-on support work with shift leadership responsibilities, ensuring we deliver safe, consistent, and high-quality care for individuals with complex needs.

Key responsibilities

Provide direct support to individuals with autism, learning disabilities, and mental health challenges
Lead and supervise support teams during shifts, ensuring adherence to care plans and safety protocols
Manage crisis situations with calm professionalism and appropriate intervention techniques
Mentor and guide junior support workers, providing on-the-job coaching and development
Communicate effectively with individuals, families, healthcare professionals, and internal teams

Screening questions

Please address the following questions in your video. Speak naturally — there are no wrong answers.

1
Describe a challenging situation you've handled in a previous care role. How did you approach it and what was the outcome?
2
This role involves leading a team during shifts. Can you share an example of when you've had to guide or mentor colleagues in a care environment?
3
How do you balance providing necessary support while still promoting independence and dignity for the individuals you work with?
4
Do you speak fluent English?

Your details

Full name *Email *PhoneLocationSalary expectation

Optional. In £ GBP — choose per annum or per hour.

Record your video response

Record a 2–3 minute video answering the screening questions above. You can retake as many times as you like before submitting.

Click below to start your camera

Attach your CV

PDF or Word (.docx), up to 8 MB. We read it automatically so the team sees your experience straight away.

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Submit your application

Still needed: your full name, a valid email address, your video response, your CV, your consent to data processing.

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What happens after you apply

Your recruiter reviews your video response and CV. If you're progressed, you'll receive an email with everything to expect next and a secure link to upload your onboarding documents.